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Frequent Asked Questions

Hello there! You can find frequently asked questions regarding our company below:

Do buses come with a driver, or can we rent and drive a bus ourselves?

 

Our employees, CDL class B or A drivers, are professionally trained and licensed to operate commercial vehicles following Federal Motor Carrier Safety Administration regulations. 

 

What does "Charter" mean?

 

A "charter" is a reservation of a charter bus or buses for a medium-sized to large group of people driven by a CDL class B or a licensed and insured employee driver.​

How much of a deposit is required to secure a charter reservation?

For charters booked seven days or more before the departure date, we require a 10% non-refundable deposit to hold the reservation. Full payment must be received no later than seven days before departure to guarantee a reservation.

Does the company send quotes, contracts, and invoices?

Quotes, contracts, and invoices are generated by our charter bus and motorcoach software, Busify, and sent via email. Additionally, the software enables easy and safe online payment processing for credit card, debit card, and ACH (eCheck) transactions. To avoid any surprises later on, customers must read and sign our company's terms and conditions online before booking and making a reservation with Hop In Bus Service LLC and enjoy complete transparency before scheduling a charter with us.

Does the company provide a certificate of insurance as proof of insurance?

We are pleased to offer a certificate of insurance as verification of coverage to any business. We will require the following details to request a certificate of insurance:

Required verbiage in the comment section:

 

Certificate Holder:

Name of business

Business full address

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