Frequent Asked Questions
Hello there! You can find frequently asked questions regarding our company below:
Do buses come with a driver, or can we rent and drive a bus ourselves?
Our employees, CDL class B or A drivers, are professionally trained and licensed to operate commercial 55 passenger motor coach charter buses following Federal Motor Carrier Safety Administration regulations. Our employees, CDL class B or A drivers, drive our 55 passenger motor coach charter buses.
What does "Charter" mean?
A "charter" is a person who reserves a 55 passenger motor coach charter bus or buses for a medium-sized to large group of people under the supervision of a CDL class B or a licensed and insured driver.​
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How much of a deposit is required to secure a charter reservation?
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For charters booked seven days or more before the departure date, we require a 10% non-refundable deposit to hold the reservation. Full payment must be received no later than seven days before departure to guarantee a reservation.
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Does the company send quotes, contracts, and invoices?
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Quotes, contracts, and invoices are generated by our charter bus and motorcoach software, Busify, and sent via email. Additionally, the software enables easy and safe online payment processing for credit card, debit card, and ACH (eCheck) transactions. To avoid any surprises later on, customers can sign our company's terms and conditions online and enjoy complete transparency before scheduling a charter with us.
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Is this company a legitimate organization that is licensed to transport passengers?
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The corporate headquarters of Hop In Bus Service LLC, a "For-Profit" company, is located in Rolesville, North Carolina. We are a motor carrier authorized by the Federal Motor Carrier Safety Administration of the United States Department of Transportation, fully insured and licensed.
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Does the company provide a certificate of insurance as proof of insurance?
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We are pleased to offer a certificate of insurance as verification of coverage to any person or business. We will require the following details to request a certificate of insurance:
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Required verbiage in the comment section:
Certificate Holder:
Name of person or business
Full address of person or business