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Legal Terms & Conditions

Deposit Policy:

  • A 10% non-refundable deposit is required to book a reservation.

  • The remaining balance of your reservation is due seven days before the departure date.

  • For reservations booked within seven days of departure, full payment is required to book.

  • Hop In Bus Service LLC does not accept cash on delivery. All charter reservations must be paid in full before our buses leave the garage.

Payment Schedule Policy:

  • A 10% non-refundable deposit is required to book a reservation.

  • The remaining balance is due seven days before the departure date.

  • No partial or installment payments will be accepted after the initial 10% non-refundable deposit has been collected.

Cancellation Policy:

  • Hop In Bus Service LLC reserves the right to cancel a reservation if full payment has yet to be received seven days before the departure date due to failure to follow the Payment Schedule Policy.

  • There will be no refund if a cancellation is requested within seven days of the departure date after a reservation is paid in full.

  • If a cancellation is requested on the departure date, the fee will be the total amount paid for the reservation.

Refund Policy:

  • Due to our Payment Schedule Policy, which starts with a 10% non-refundable deposit to book a reservation and the remaining balance due seven days before the departure date, we do not offer refunds.

Payment Methods Accepted and Processing Fees Policy:

  • Payment via Credit Card or Debit Card: All transactions incur a 4% processing fee.

  • Payment via ACH Collections (eCheck): All transactions incur a 0% processing fee.

  • Payment via Zelle or Cash App: All transactions incur a 0% processing fee.

Chargebacks or Unauthorized Purchases/Transactions policy:

  • Upon payment, the customer acknowledges that Chargebacks or Unauthorized Purchases/Transactions initiated via their bank or creditor should be recognized as an attempt to fraudulently keep the above amount paid to the company while receiving reimbursement for the service.

  • Any unauthorized chargebacks are fraudulent and will be resolved through the company payment processing firm dispute center in fairness to both Hop In Bus Service LLC and the customer.

Credit Card or Debit Card Authorization and ACH Authorization Form Policy:

  • A credit card, debit card, or ACH authorization may be required for specific charter requests at the company's discretion. All credit card or debit card authorization or ACH authorization forms must be signed electronically via eSign or the PDF of the quote or invoice sent by email and emailed or faxed back to the company for future payments towards current reservations and incidentals related to existing reservations.

Gratuity Policy:

  • Gratuity (Tip) is not included in the base fare. 

  • It is customary to tip the driver 10% - 20% of the total cost of the charter.

  • Gratuity can or will be billed into the price quote and labeled "Gratuity" at the company's discretion.

  • Tipping the driver before departure is customary to ensure service.

Overtime Policy:

  • Overtime pay will apply after the first 15 minutes of the prearranged time provided by the passenger. The company is not responsible for the delay of a vehicle or the termination of a reservation in winter caused by unsafe road conditions (i.e., not salted, accidents, etc.). If balances are being paid to the driver on the day of the transfer, they must be paid before the beginning of the transfer. Additional overtime hours must be paid to the driver or the company before the charter goes overtime. 

Alcohol, Smoking, Drug Use, and Illegal Activity Policy:

  • Drug use is not permitted by law on all buses. 

  • Smoking is not allowed by law on all buses.

  • Alcohol consumption can be permitted on Motor Coach Buses or Charter Buses if all passengers are over 21 or older, at the company's discretion. 

  • Alcohol must be stored in the luggage compartment on Motor Coach Buses or Charter Buses. 

  • Any illegal activity performed on the vehicle will automatically terminate the agreed contract. THERE WILL BE NO REFUND OF PAYMENT in this case, and the local authority will be called at the time of the incident.

Weather Warnings and Advisories Policy:

  • Hop In Bus Service LLC reserves the right to charge the established hourly rate plus gratuity and fees if the local weather service declares a weather warning or advisory. The charges will commence once the vehicle leaves the garage until it returns.

  • Hop In Bus Service LLC shall not be liable for circumstances beyond its control, including but not limited to weather, road conditions, and mechanical breakdowns.

Personal Belonging Policy:

  • The driver will not be required to handle any luggage or items being stored in the luggage department of the vehicle. The customers are responsible for managing their luggage or objects in and out of the luggage departure to ensure driver safety from unforeseen injuries and for insurance purposes for the company.

  • All coolers must be stored underneath the bus in the luggage department and not on the seats due to our vehicle's interior design and seat material.

  • The company is not responsible for items left on any vehicle. Please be sure to collect all items. 

  • Hop In Bus Service LLC assumes no responsibility for lost or damaged baggage, personal belongings, or any items left in the vehicle.

Cleanup and Damage Policy:

  • The customer is responsible for cleaning and equipment damage caused by the transported group.

  • The customer, or any members of their party, assumes entire financial liability for any damage caused to the vehicle(s) during the rental period.

  • The cleanup fee starts at $250. The damage fee will be determined, and the customer will be billed the quoted price in full.

Driver and Vehicle Lodging Policy:

  • Parking fees are to be paid by the customer.

  • The customer will pay for the driver's lodging (hotel room). Each driver requires accommodation (hotel room).

  • The driver is not required to leave the bus at an amusement park or property after the passengers have exited the bus at their charter destination. The driver chooses where the bus is stored during Off-Duty status.

Additional Surcharge Policy:

  • If necessary, after your trip, if there are any changes in price because of tolls, parking, damages, or time and mileage overages (yawn, traffic, and flight delays), we may notify you and offer payment options, or we'll charge your previously authorized card or ACH payment again for those costs.

  • Any added stops, destinations, or transfer requests are subject to additional fees starting at $100.

Additional Policies:

  • All quotes are subject to change without notice or reasoning due to volatile market conditions.

  • The customer is responsible for obtaining permits to enter parks or municipalities.

  • The customer will pay any fines.

  • Pets or animals are not allowed in any vehicle.

  • The driver has the right to terminate service without a refund if there is blatant indiscretion from the client or chartering group.

  • Vehicles cannot be loaded beyond seating capacity. 

  • We cannot guarantee the request of a specific driver. 

  • This company reserves the right to lease or charter buses from other companies to fulfill any charter booked with Hop In Bus Service LLC. 

  • Due to the unpredictability of the fuel market, a 5% or 10% fuel surcharge may be added. 

  • Arrival times on any price quote, reservation, or invoice are the estimated arrival times. Traffic or unseen conditions are not calculated in arrival times.

  • The cost illustrated in the price quote may change due to your itinerary. 

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